Quality Improvement & Evaluation

Contractors conduct, support, and participate in continuous quality improvement (CQI) activities that improve Integrated Provider Network services by identifying, implementing, and monitoring critical performance measures on an ongoing basis, based on valid and reliable data and stakeholder input.
IDPH organizes Integrated Provider Network CQI activities around NIATx concepts.

CQI activities may include, but are not limited to:

Access and wait time performance measures
Critical incident reports
Data integrity reports
Engagement and retention performance measures
External review and evaluation
Funding source monitoring
Provider Manual review
Outcome performance measures
Process “walk-throughs” and improvement projects
Retrospective review of service provision and contract compliance
Satisfaction surveys
Simulated phone calls or other requests for information or services

Resources

Documents & Forms

Meetings & Trainings

Please direct questions and technical assistance requests to the IPN Help Desk at ipn@idph.iowa.gov.